Delivery Information

We aim to dispatch all orders within 5-7 working days.

During busy periods, dispatch may take longer but your order should reach you within 14 working days

Personalised Products and Homewares have a turnaround time of 7-14 working days for dispatch.

Bulk Sweet Boxes have a turnaround time of 7-14 working days 

Our orders are dispatched using multiple couriers so your order may arrive in separate parcels. We use a range of couriers to deliver your parcels - if a tracked service is used, we will attach tracking information with your order. Tracking is inputted individually so it may not appear until your order has arrived.

You should receive a dispatch email when your order has been dispatched however sometimes Shopify does not send these out straight away or at all, we are currently working to fix this issue.

Our Delivery Cost at the moment is a flat rate of £4 in the UK.

Postage Internationally is provided with Royal Mail International Postage using the Tracked and Signed For Service. This is to ensure your parcel is protected if it gets lost in transit. 

We are not responsible for any postal service delays. If your order has not reached you within 14 working days, please get in touch with us via email: madisonchilds@icloud.com